We are glad to hear from you and always willing to serve you.
We are dedicated to improve our products as well as services. If you have any questions to ask, advices&comments to give or bugs to report, please feel free to contact us. We are always willing to serve you and make every effort to provide you with a quick response (registered users will be responded within 48h).
When email to us, we recommend you provide the following details which will help us to diagnose and figure out the problem(s).
- Operating system info and the Windows Media Player version.
- Hardware environment, brand, model, firmware version etc.
- The screen-captured image files when an error occurs (as email attachments).
- Are the situation(s) reproducible? If yes, how to reproduce the situation(s)?
- Order info if you are registered user.
- The version of our product.
Your kindness will be greatly appreciated if the above are provided.