Ideal for Digital Life

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Frequently Asked Questions

We strongly recommend that you first find answers to your questions here before try to contact us.

Q1: What are the system requirements?
Q2: Why register? How much?
Q3: How to buy and is the transaction secure?
Q4: How to ask questions, give comments & advices and report bugs?
Q5: What happens after I send the order form?
Q6: What does the AAC container format mean?
Q7: What do the "Pure Lossless Mode", "Hybrid Lossless Mode" and "Hybrid Lossy Mode" of WavPack mean?
Q8: How to rip audio CDs/ record sound to customized audio formats?
Q9: The AAC files are incompatible with my iPod, why?
Q10: I have purchased your product xxx, can I use it on multiple computers?
Q11: When I played the APE file, it was very slow, why?
Q12: The FLAC compression level has little effect on the filesize, why?

 

Q2: Why register? How much?

A2: The reasons to register are HERE. The price table is HERE, mltiuser/site license please contact market[at]accmeware[dot]com.
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Q3: How to buy and is the transaction secure?

A3: You can click HERE to order our products online. The transaction process is 100% secure.
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Q4: How to ask questions, give comments & advices and report bugs?

A4:Please contact support[at]accmeware[dot]com.
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Q5: What happens after I send the order form?

A5:Normally, you will receive your registration information instantly after sending the online order form. If you do not receive your registration information within 48 hours, or you have lost the registration email, please contact market[at]accmeware[dot]com.
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Q6: What does the AAC container format mean?

A6: A container format is a computer file format that can contain various types of data, compressed by means of standardized audio/video codecs. The container file is used to identify and interleave the different data types. Raw AAC is not recommended since it is not seekable and can no be tagged.
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Q7: What do the "Pure Lossless Mode", "Hybrid Lossless Mode" and "Hybrid Lossy Mode" of WavPack mean?

A7: "Pure Lossless Mode" acts just like a WinZip compressor for raw audio data. Instead of creating a single file, "Hybrid Lossless Mode" creates both a relatively small, high-quality lossy file that can be used all by itself, and a "correction" file that (when combined with the lossy file) provides full lossless restoration, while "Hybrid Lossy Mode" only creates high-quality lossy file.
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Q8: How to rip audio CDs/ record sound to customized audio formats?

A8: Please refer to the help.
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Q9: The AAC files are incompatible with my iPod, why?

A9: For better compatibility and longer battery life for your portable player, choose the LC (low complexity) AAC profile.
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Q10: I have purchased your product xxx, can I use it on multiple computers?

A10: Our "Per User" licensing mode is very generous, just feel free to install the software on all of your personal computers.
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Q11: When I played the APE file, it was very slow, why?

A11: It seems that this is a drawback of Monkey's Audio, choosing a compression level like "Fast" or "Normal" may help.
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Q12: The FLAC compression level has little effect on the filesize, why?

A12: Though FLAC is an overall excellent lossless codec, difference between compression levels is small.
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